Pandemic Procedures at Veterinary Eye Center
Changes have been made on our hospital operations to continue to operate during the COVID-19 pandemic. Our goal is to continue to provide outstanding patient and client care. Human access into our hospital is restricted to VEC staff only.
Veterinary Eye Center is OPEN for new patients with complex eye problems by referral only, and for established patients with ongoing care needs.
Referrals are required for new patients during the COVID-19 pandemic while we are working to limit mutual human contact. If your animal is not an established patient, your regular veterinarian or emergency clinic should see your animal for the current eye or vision problem and then they can determine if the eye issue requires a veterinary eye specialist or not. Referring veterinarians must submit a referral to us with the patient's medical records before we will see new patients.
If you are showing any signs of illness including cough, fever, sore throat, trouble breathing, etc then we ask that you stay home and call your doctor. Please either have a healthy person accompany your animal to the appointment or we will reschedule your appointment. Please fill out our COVID-19 Screening Form prior to your visit with us.
Our cleaning, sanitizing and personal protection procedures are increased during this time. Any staff members with symptoms of illness have been instructed to stay at home. You will see us wearing protective gear to protect you from us and vice versa as we work to continue to care for your animal.
We plan to continue to provide you with the same excellent veterinary eye care as always, only without your accompany your patient into the building.
- Procedures for your patient's appointment:
- Please bring your animal in a carrier or with a secure collar / harness and long leash (at least 6 feet preferred).
- When you arrive, please call us at 512-255-8700 with your vehicle type and color.
- A veterinary technician will instruct you on how we will collect your patient and escort them into the building.
- After your patient has entered our hospital, check your email for your appointment confirmation / reminder and video information. Use the "Click to Join Zoom Meeting" link and the password provided in your email. You do not need to download the Zoom app if you don't want to, and your phone's web brower can be used.
- After you sign in for the video meeting, you will enter a virtual Waiting Room and Dr. Yu-Speight will join you during or after examining your patient to speak with you about your patient's eye problem. The video allows her to show you eye models or make drawings to discuss the medical issues.
- The Zoom links will not work until your appointment day and time provided in your email so please save your video information for your appointment day and time.
- Remain on-site during your patient's visit so we can interact with you.
- As always, payment is due at the time of services.
- An electronic bill will be sent to your smart phone by email so you can enter your credit card information and signature securely with Square on your smart phone in your vehicle before your patient is discharged from Veterinary Eye Center. Alternatively, we'll take your credit card number by phone.
- A veterinary technician will escort your patient out with any medications needed and we will provide detailed discharge instructions as always through our new Client Portal, email or paper provided at the appointment.
- New clients: Please fill out your FORMS before you arrive and submit them electronically.
- Medication refills can be mailed or provided in outside lock boxes (each box will be cleaned with sanitizer between each person). We also have a new Online Pharmacy.
Telemedicine from your home is an option for established patients with certain types of eye problems. Because tear testing, corneal staining and eye pressures checks cannot be performed, these visits will have limitations compared to physical visit so telemedicine visits will have a lower cost. If the problem cannot be resolved remotely and is urgent, the patient may need to come in for an eye evaluation.
Veterinarians are still learning about COVID-19 and animals. Up to date information can be found at VIN's website where data has been compiled. New information is emergency from New York where tigers, lions and other cats appear to have been infected by humans and developed mild respiratory signs. New commercial testing is emerging. Cats can have respiratory disease from Feline Herpesvirus-1 also during periods that their bodies are producing the stress hormone, cortisol, so we are still determining which infection is more likely. At Veterinary Eye Center, we are disinfecting between each patient and washing our hands frequency. We are wearing masks and PPE. Each staff member has a respirator and goggles for additional protection.
Our hospital hours are currently reduced due to the pandemic. Call us at 512-255-8700 if you have ANY questions!
Thank you for your patience and kindness during this challenging time.